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FAQ

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FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

  • WHAT IS MATCHA?

    Matcha is a premium Japanese green tea powder made from the finest shade-grown tea leaves. For over 800 years, Matcha has been the focal point of Zen Buddhist monks as a revered form of art, an instrument for meditation, and a valued ingredient for health. Best known for its healthy superfood qualities, Matcha is extremely high in antioxidants, amino acids, and other nutrients. Enjoy it traditionally as a hot tea or add it to your favorite recipes as a nutritious addition of flavor.

  • WHERE IS MATCHA GROWN?

    The bulk of Aiya's Matcha is grown and produced in Nishio, the heart of Aichi Prefecture, Japan. A historic tea cultivating region dating back to the 1200's, Nishio’s stable climate, fresh pristine river waters, fertile soil, and remoteness from urban development foster tea leaves that are more resiliently green and full of nutrients. Currently, Aiya holds over 80% of the exclusive harvesting rights to Nishio’s tea plantations.

  • HOW DO I MAKE MATCHA?

    Though making a traditional bowl of Matcha can look a bit intimidating, the process is quite simple. Gather the accessories and follow the steps below to create the perfect frothy cup of Matcha green tea. For more information, visit our How To Prepare Matcha page.

  • IS AIYA’S MATCHA ORGANIC?

    Yes, Aiya carries USDA Certified Organic Matcha and conventional Matcha in ceremonial and culinary grades. The two main tea growing regions of Aiya’s Organic Matcha are Toyota and Kagoshima.

  • WHAT’S THE DIFFERENCE BETWEEN PREMIUM, CEREMONIAL AND CULINARY MATCHA?

    To best explain the differences between Premium, Ceremonial, and Culinary Grade Matcha, please see the chart below.



    For more information on the different grades of Matcha, visit our blog post.

  • WHAT ARE THE MAIN HEALTH BENEFITS OF MATCHA?

    The main benefit is the 100% whole leaf nutrition. When enjoying Matcha as a food or beverage, individuals consume the entire tea leaf in its powdered form. This allows the body to absorb 100% of the benefits, including antioxidants, amino acids,vitamins, minerals, and more. Compared to one serving of a regular green tea bag, Matcha drinkers receive high levels of water-soluble and water-insoluble nutrients. On top of being a superfood, Matcha is a great source of natural energy without the crash. For more information, visit our Health Benefits page.

  • WHAT’S THE DIFFERENCE BETWEEN MATCHA AND GREEN TEA?

    Though Matcha and green tea come from the same tea plant, Camellia sinensis, not all green teas are Matcha. Unlike other green teas, Matcha undergoes a number of additional steps in the production cycle, such as shade growing, hand picking, stem and vein removal, and stone grinding into a fine powder, before it makes its way into your cup. Loose leaf green tea is grown in the sun, harvested, then oxidized into its respective varietal. In addition, with Matcha, drinkers receive 100% of the health benefits because they consume the whole tea leaf, including the water-soluble and water-insoluble nutrients. With green tea, only a fraction of the nutrition makes it to your cup.

  • HOW MUCH CAFFEINE DOES MATCHA CONTAIN?

    On average, one cup of coffee boasts a whopping 95 mg of caffeine, while one cup of Matcha contains about half the amount. One of the key components in Matcha is L-theanine, an amino acid found almost exclusively in shade-grown green teas. When L-theanine combines with the natural caffeine found in tea, it metabolizes the caffeine slowly and releases it over an extended period of time. This slow release provides a natural 3 to 6 hour boost of energy that is jitter-free without the crash typically associated with coffee. Comparatively, coffee’s caffeine is released much quicker in a span of 1 to 1.5 hours.

  • WHERE DO YOU SELL AIYA MATCHA PRODUCTS?

    Aiya Matcha products are widely available throughout North America. For a list of major retailers in the United States and Canada, visit our Where To Find Aiya Products page.

  • DO YOU OFFER FREE AND/OR DISCOUNTED SHIPPING?

    Yes, we offer free shipping on all retail orders over $50 to the U.S. and Canada, and free shipping on all wholesale orders over $500 to the U.S. and Canada. Wholesale order requirements still apply.

    CANADIAN CUSTOMERS ONLY: Please note that shipping estimates do not include customs fees, brokerage fees, or duties that may be incurred with an international shipment, and Aiya America, Inc. is not responsible for such fees. Please contact the appropriate customs and/or shipping authorities directly regarding additional fees.

  • WHAT ARE AIYA REWARD POINTS?

    Aiya Reward Points are points that can be accrued and used as a monetary discount on a future online order. Twenty (20) Aiya Reward Points are equivalent to $1.00 off (USD) on a future online order at www.aiya-america.com. Please note that shipping fees and taxes do not count toward Aiya Reward Points.

  • IS AIYA’S TEA REGULARLY TESTED FOR RADIATION?

    Yes, we test our Matcha and loose leaf teas every month for radiation through a third-party lab. A copy of the monthly radiation report is available upon request; please contact us for more details.

  • WHY IS THERE A PROP 65 LABEL ON THE PRODUCT?

    Proposition 65 is a California law that requires businesses to include a warning to California customers regarding any products that contain measurable amounts of any one of over 900 chemicals, many of which are naturally occurring.

    Some plants and herbs may contain low levels of lead which are often naturally occurring in the earth and in groundwater. These levels are well below FDA's current tolerable intake levels (and much less than the amount shown to cause harm in adults).

    Because of the unique nature of this state-specific law, we must display a Proposition 65 warning on all orders that are shipped to California, regardless of what items are on the order.

    It would be nearly impossible to test every product we have for all 800 substances on the California Proposition 65 list. For this reason, out of an abundance of caution, we have opted to place the Proposition 65 warning on every product shipped to and within California.

    For more information, visit our California Proposition 65 page or the official California Proposition 65 Warnings website.

  • How can I track my order?

    Once your order is placed, tracking information will be emailed to the email address used to place the order.

  • How do I return an order?

    For more information on our Return and Cancellation Policy, visit our Terms page.

  • I entered the wrong information at checkout, can you help me?

    Please email retail@aiya-america.com or call (310) 212-1395, and we will be happy to assist you with your order.